Shipping Policy

Thank you for shopping at Toovem, for great shopping experience, we offer Free Shipping.

Shipping & Processing time

Most orders ship within one (1) business day after credit approval and order processing. When the item(s) is shipped, a tracking information will be provided via email within 48 hours of placing the order.
For any other shipping concern, please contact us at sales@purisystems.com.
Large orders may cause a shipping delay. An additional day to process the order may be required. Our customer support will reach out to you directly if any more delay occurs.

1. FedEx
Warehouse: CA 2-7 Days
                    GA/NJ 3-7 Days
2. UPS
Warehouse: CA 3-7 Days

We do not ship to Alaska, Hawaii, and AFO/FPO addresses.

Frequently Asked Questions

1) Can I change my delivery address after order confirmation?
You may change the delivery address for your order if the product has not been shipped.
To change your delivery address, please contact us at sales@purisystems.com

2) Can I pre-order an item that is not in stock?

On certain occasions, we allow pre-order for products.

3) Can my order be shipped to a P.O. box address?

Due to the size of our products, we do not ship to P.O. boxes.

4) What if I receive a damaged or defective product?

We’re sorry that this happened. If the item received is defective, please contact our customer support team at sales@purisystems.com

5) How can I cancel my order?

You may cancel your order if the product has not been shipped. The order cannot be cancelled when the product is shipped.
To cancel your order, please contact us at sales@purisystems.com

Return & Refund

For details on how we handle returns and refunds, please visit our Returns Policy.